Delivery Information

Delivery Information

Sydney Metro Deliveries

Next business day delivery

Most of our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock.

If you are placing an order for delivery to an address in regional and country, products marked as ‘Next day delivery’ will require three to seven working days delivery from when your order is placed.

3 – 5 business day delivery

Products available for delivery within 3 – 5 business days of your order being placed are usually furniture, large technology items, safes and some business machines.

To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, check the product page before you place your order.  You can also view this information when you add products to your Shopping Basket.

Sydney Non-Metro Deliveries

Regional and country areas are covered by Non-Metro Deliveries. Because deliveries to these areas have longer distances to travel, they incur different charges and delivery times from Metro Deliveries. A Non-Metro Delivery incurs a charge of $29.99 (excluding large items and special orders) and takes 2 to 7 working days.

Large Items

Large items are those which require extra handling. Because of this, they take longer to transport and incur a higher delivery charge.

Large Item Delivery to Metro Areas

Large items incur a delivery charge of $45.00 for Metro Orders and take between 1 and 3 business days for delivery.

Large Item Delivery to Non-Metro Areas

Large items incur a delivery charge of $59.99 for Non-Metro areas. The delivery times are between 3 to 7 business days for these items. If an order includes both stationery and large items, two separate charges for delivery are charged for both types of items. This is because large items are shipped from separate warehouses.

Orders Over 150KG

Orders that altogether total over 150kg may be subject to a custom delivery charge, as they are outside our standard delivery criteria. An Australian Stationery representative will contact you and confirm this charge. If you have any queries about this please call 0433445875 Monday - Friday 8am - 6pm (AEST).

Special Orders

Some items are marked as Special Order Items and are delivered separately from regular orders. These items may at times be delivered directly from our suppliers.

The delivery time frame is approximate depending on supplier availability. Customised Special Order Furniture items and Custom Print items cannot be returned or refunded due to change of mind as these products are manufactured and produced according to customer specifications. These products can only be returned if faulty or damaged.

If the item you are ordering is a Special Order Item, special order information will be available on the 'Features' tab of the product page. Please also note the longer delivery times for Special Order Items.

Delivery Time Frames

Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am - 5pm Monday to Friday, We currently do not have a weekend delivery service.

During the wet season, deliveries to Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.

Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact on 0433445875.