Terms & Conditions
TERMS & CONDITIONS
Shipping
Payment
Changes or
Cancellations
Problems with Your
Order
Our Guarantee
Ordering
Alternatives
Advertising and
Marketing
Ordering from Australian Stationery
* Our shopping cart is fully secure. Please refer
to our Privacy and Security information.
* Please proofread carefully before submitting your order. You are responsible
for the copy you send to us. Please check names and addresses carefully. Verify
all information is complete and accurate before submitting your order. We will
print exactly what you specify. Our web ordering system is automated. We are
not able to screen or check individual orders.
* Computer monitors display colours differently. The actual colour of our
products and inks may be slightly different from that which is displayed on
your monitor. If product or ink colour is critical, please order samples before
placing your product order.
* Paper products may vary slightly in colour and weight, from one mill lot to
the next. A product ordered today may vary slightly in colour or weight from
the same product ordered previously.
* Samples that are ordered and samples that are received might vary slightly.
To reduce waste, we do not print samples for every option of every product.
* Please see our Privacy Policy for additional terms and conditions
related to the ordering process.
Shipping
* We ship your order via reputable carriers only,
including FedEx, UPS and the USPS. Standard delivery generally requires several
days for your order to reach its destination. Express delivery is available for
an additional fee.
* Shipping and Handling (S&H) will be added to the total of your order.
S&H is calculated based upon the total dollar value of your order. It is
impossible to calculate or bill the actual shipping amount before your order is
manufactured, packaged and shipped. What you pay for S&H is very close to
our actual cost. Unlike many of our competitors, we do not design our shipping
tables to be profit centers.
* Shipment to multiple addresses is available for an added fee, in addition to
the S&H. Multiple shipments require additional handling and packaging.
* Special rates apply to shipments outside the country of Australia and for
oversized packages.
International Shipping
* No sale of
matches or C.O.D. outside of the Australia. All charges are in AU
dollars. The recipient of the package is responsible for credit card
exchange rates, delivery fees and custom charges.
* UPS cannot deliver to Post Office boxes. Please provide us with a physical
street address for these carriers.
* For safety and security, it is advantageous to ship your order to a
commercial address. Carriers sometimes leave packages unattended, or with a
neighbour, if no one is home when delivery is attempted. These packages can be
lost, forgotten or even stolen. We are not responsible for the loss of your
order by failed delivery. We will assist you in filing a claim with the
carrier, but in no case shall we issue a refund or free replacement for an
order where the carrier can provide delivery confirmation. Nearly all our
shipments can be tracked from our manufacturing facility to the delivery
address. For your security, we suggest you specify a commercial address, if
possible, for delivery during normal working hours.
Payment
* We accept American Express, Discover, MasterCard,
Visa credit cards and Paypal. The security of your account numbers is assured.
See our Privacy and Security information. Your account will be charged within 1
day of submission of order.
* All prices and payments are in AU dollars.
* All orders will include sales tax. This will be added to the total of your
order.
* If you have credits posted to your account, they will be applied to your
order before we calculate the total due. Credits are not redeemable for cash.
* A returned check fee of $25.00 will be assessed for all checks returned by
your bank.
Changes or Cancellations
* Printed or Personalized Items: Your printed order
begins processing automatically as soon as it is submitted. If possible, we
will accommodate your request to change or cancel your order. A minimum $25 fee
will be charged to change or cancel your printed or personalized order. If your
order has already been printed or personalized, changes or cancellations will
not be made. You will be charged for the original order
* Non-personalized Items: Orders for off-the-shelf-items, which are
not personalized can be changed or cancelled if they have not been shipped. A
$25 handling and re-stocking fee, per order, will be charged for changes or cancellations
of off-the-shelf items.
* To avoid change or cancellation fees, please check your order carefully prior
to submitting it.
* To request an order be changed or cancelled, contact our customer service
department using contact information found on this web site.
* Incorrectly Ordered Goods - All claims for incorrectly ordered "stock Lines" goods must be lodged in writing within 5 working days from the ordered date. We reserve the right to reject a RETURN GOODS CLAIM. Product returned to our warehouse is at the customer's expenses. A handling and re-stocking charge of 15% or $10 whichever is greater applies.
* Damage: If, upon receipt, you find that
your order is not as it should be, please contact our customer service
department immediately, using the contact information provided on this web
site. Any damage must be reported within ten days of delivery. No allowances or
credits will be given after this period.
* Returns: We proudly stand behind all our products. We are not happy
unless you are completely satisfied. You may return non-personalized items for
refund, credit, or replacement, within ten days of receiving your order. Before
returning any item, contact our Customer Service Department and provide complete
details about the item you wish to return. Contact information is provided on
this web site. Items being returned must be in their original packaging and
carton. We're sorry, personalized items where we have made no error, cannot be
returned. If we make an error in manufacturing your personalized item, we will
happily replace it, or issue a full refund for that item. Errors in
personalized items must be reported to our Customer Service Department within
ten days of receiving your order. We are not responsible for errors in your
original copy or print instructions Returns should be shipped to:
Australian Stationery
2 Tussock Drive
Ropes Crossing NSW 2760
* Shipping charges are refundable only if we made
an error in the original order. No allowances, refunds, credits, exchanges or
other adjustments may be made for non-personalized items not returned within
ten days from receipt of your order, or for personalized items where we have
not been notified of a defect in your order within ten days of receipt of your
order.
* We work hard to ensure your complete satisfaction. Unfortunately, from time
to time, despite our best efforts and intentions, errors do happen. When they
do, we will replace the item, or refund your money, without hesitation or
argument. The Australian Stationery Company, shall not be liable, in any way,
for consequential or inconsequential damages or losses sustained, or
aggravated, by any errors, omissions or delays in the manufacture or shipping
of your order, except as defined within this statement of Terms and Conditions.
Our Guarantee
We
guarantee our personalized products and accessory items to be free of
manufacturing errors or product defects. Should we make an error in your
original copy, or written instructions, we will replace your stationery, or any
other personalized item, free of charge, if notified within ten days of receipt
of your order. Non-personalized items may be returned for replacement or a full
cash refund should you be dissatisfied with them for any reason. Simply return
any unsatisfactory non-personalized item within ten days.
Ordering Alternatives
We also accept orders by mail, fax or phone. See
the contact info on austationery.com.au for additional information concerning
alternative ordering methods.
Advertising and Marketing
Australian
Stationery Pty Ltd, reserves the right to use any and all products designed and
produced by its staff for advertising and marketing purposes, whether such
creation is a custom order or otherwise. This use also includes, but is not
limited to using customer testimonials and customer designs as product samples,
in photographs and in advertisements. This applies to all marketing and
advertising by Australian Stationery Company, both online, verbal media and in
print. If customer is opposed to any aspect of his/her design being used in
this manner, customer must notify us in writing at the time of order placement.
